SHIPPING & RETURNS
SHIPPING POLICY
Is there a delivery fee ?
All Fastbend t-shirts are shipped free of cost across India.
What is the shipping timeframe?
All products are dispatched within 48-72 hours from the date of order and most of the deliveries are done within 4-5 working days across India.
How do I check the status of my order?
You would receive the tracking details of your order on the contact number you have provided once the product is dispatched through our logistics team.
How can I check if Fastbend delivers to my PIN Code?
We service all pincodes across India.
What happens if my product gets returned ?
If the product has been returned due to error on the part of the courier company we will re-ship the product to you free of cost. Incase of an error on the part of a customer e.g. Incorrect Address, Telephone number non availability, we will charge the customer a reshipping fee. In an event where there is no stock availability for more than 30 days we will refund the amount deducting the logistics fee (Both shipping and return fee)
How are orders placed on Fastbend delivered to me?
All orders placed on Fastbend are dispatched through our courier partners such as Bluedart, DTDC, Delhivery ,Tirupati Couriers, professional couriers etc. depending on the Pin code.
Does Fastbend deliver products outside India?
No. At this point, Fastbend delivers products only within India. Incase of special requests kindly contact us through the contact us page.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. Incase of special requests kindly contact us through the contact us page. If your pin code is eligible for a faster delivery we will assist you with the same. We will also update you of the additional charges applicable.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
You may not be liable for a exchange, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
You must not dispose of the packaging for 5-7 days post - delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
RETURN & EXCHANGE POLICY
What is Fastbend Return and Exchange Policy? How does it work?
Fastbend returns and exchange policy gives you an option to return or exchange items purchased on fastbend incase of mismatch of size or receipt of a defective item within 7 days from the date of purchase. Please note you have to notify us within 48 hours from the date of receipt.
Please don't use the product and preserve its original condition, tags, and packaging.
We don't offer a pick up at your location all returns are to be self shipped by the customer.
If the product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability.
In event the replacement product is out of stock for a period of more than 30 days we will refund the amount of the order.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
a) If you choose to exchange the item purchased by you on Fastbend within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Fastbend for any other item of the same or different value from Fastbend. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will not be refunded to you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you.
d) Applicable refund for exchange will be triggered post successful receipt of original item from you.
6)Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
7) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
8) Fastbend shall reserve the right to restrict exchange of the items purchased on Fastbend if customer in any way breaches or misuses this policy, as determined in Fastbend sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
9) Fastbend will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Fastbend would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
10) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
To return a product to Fastbend, please follow these steps:
You can return products purchased from Fastbend within 7 days from the date of purchase, but you need to notify us within 48 hours from the date of receipt.
Please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk
We will send you a confirmation email as soon as we receive the shipment at our warehouse.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE TAGS ARE MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
How do I place an exchange request on Fastbend?
If you would like to exchange products purchased from Fastbend, kindly write to us from the contact us page mentioning Your name, contact Number and order number.
Can I cancel an order placed on Fastbend?
You may cancel the order any time before it has been dispatched by writing to us through the contact us page mentioning your order number.